At mycuci, great entertainment and member safety always go hand in hand. We believe everyone deserves to play in a controlled, mindful, and sustainable way — without letting entertainment become a burden. This page outlines all the tools, resources, and guidelines we provide to help you play responsibly.
Mycuci provides a range of practical tools that you can activate at any time to keep your gaming experience enjoyable and fully within your control.
Set your own deposit limits — daily, weekly or monthly. Once a limit is set, the mycuci system will prevent any deposit that exceeds the amount you have specified. Limits can be reduced immediately, but increases require a 24-hour waiting period before taking effect.
Set a time limit for each of your gaming sessions. When the time limit is reached, the system will send a warning and log you out automatically. This helps you stay aware of the time you spend on the mycuci platform.
Need a short break? Activate cool-off mode for 24 hours, 48 hours or 7 days. During this period, your account cannot be used to play, giving you space to rest and reassess your gaming habits.
If you feel you need to stop playing for a longer period, the self-exclusion option lets you block access to your mycuci account for 30 days, 90 days, 6 months or permanently.
Set the maximum loss limit you are comfortable with over a given period. Once the limit is reached, mycuci will block any additional wagering until the next natural period begins, keeping your losses under control.
Mycuci sends in-platform notifications when you are approaching a limit you have set, or when your gaming session exceeds a duration considered healthy. These reminders are designed to help you make conscious decisions while playing.
Problem gambling does not happen overnight — it usually develops gradually. Recognising the early signs is the first step toward getting help. mycuci encourages all members to be honest with themselves and not hesitate to seek support when needed.
Thinking about gambling constantly, increasing bet amounts to achieve the same level of excitement, and feeling restless or irritable when trying to stop playing.
Borrowing money to gamble, selling possessions, or neglecting bills and financial responsibilities in order to get money to play again.
Lying to family members or friends about gambling activities, neglecting family or work responsibilities, and feeling ashamed or guilty after every gaming session.
Continuing to play to "chase back" money that has already been lost, even as the situation gets worse. This is one of the clearest signs that gambling has become a serious problem.
Answer the following questions honestly. If you answer "Yes" to three or more questions, consider speaking with the mycuci support team or a responsible gambling specialist.
Have you ever played longer or spent more than you originally planned?
Have you ever hidden your gambling activities from family members or loved ones?
Is gambling causing problems in your personal relationships, work, or financial life?
Have you ever tried to stop or cut back on gambling but failed to do so?
Do you often think about ways to get more money to gamble?
Do you gamble as a way to escape from problems or negative feelings such as anxiety or sadness?
If you answer "Yes" to three or more questions, we strongly encourage you to contact the mycuci support team immediately or consider the self-exclusion option.
All responsible gaming tools at mycuci are designed to be easy to access and activate. You do not need to contact anyone — everything can be done directly from your account settings in less than two minutes.
Deposit limit reductions and self-exclusion take effect immediately as soon as you confirm the request. No waiting period.
If you have difficulty accessing the settings or need immediate assistance, the mycuci support team is available 24/7 and ready to help you via live chat.
Access the mycuci platform and log in to your account using your registered username and password. Make sure you are on the official mycuci.onl website.
Click the profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu that appears.
On the settings page, find and click the "Responsible Gaming" or "Play Limits" tab. All protection tools are clearly listed here.
Choose the type of limit you want to set — deposit limit, time limit, loss limit, cool-off or self-exclusion. Enter the relevant value or duration.
Review your settings and click the "Confirm" button. Limits that are set will take effect immediately (for reductions) or within 24 hours (for increases). You will receive a confirmation email.
Beyond technical tools, mycuci maintains strong policies to ensure every member is protected and respected.
Mycuci applies a thorough KYC (Know Your Customer) process to ensure no individual under the age of 18 can access the platform. Identity document verification is completed before any deposit or withdrawal is processed.
Active & EnforcedThe mycuci system continuously monitors each member's gaming patterns. If the system detects signs of problematic play — such as excessively long sessions or unusual betting patterns — our team will proactively reach out to the member concerned.
24/7 MonitoringMycuci ensures that all marketing communications do not target members who have set limits or are currently in a self-exclusion period. Members with gambling concerns will not receive any promotional offers or incentives that could encourage them to play.
Responsible Marketing PolicyAll mycuci support staff receive ongoing training in identifying and assisting members who may be experiencing gambling problems. They are trained to respond with empathy and provide accurate guidance without judgment.
Trained TeamPlaying responsibly does not mean you cannot have fun — it means you play in a way that does not negatively impact your life. Here are some practical tips from us.
Decide how much you are comfortable spending before you start playing. Treat it as an entertainment cost — not an investment or a way to earn income.
Before starting a gaming session, decide how long you will play. Use your phone timer as a reminder and respect the limit you have set.
Remember that gambling is entertainment, not a way to solve financial problems. Never play with money you cannot afford to lose.
Share your gambling activity with someone you trust. Having someone who knows your playing habits helps you stay accountable.
Mycuci is an entertainment platform that puts member wellbeing first. Register today and enjoy a fun gaming experience with peace of mind — because we are always here to make sure you play in control.
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