Mycuci takes the privacy of every member seriously. This document transparently explains how we collect, store, use, and protect your personal data — as well as the rights you hold as a member of our platform. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) in every aspect of data handling.
Every data handling step at mycuci is designed to ensure your security and privacy are protected from start to finish.
All personal data and financial transactions at mycuci are protected by 256-bit SSL encryption — the same level of protection used by leading banking institutions in Malaysia. Your data cannot be intercepted or read by unauthorized parties.
Mycuci never sells, rents, or shares members' personal data with any third party for marketing purposes without your explicit consent. Data is only shared when required by law or to process your transactions.
You have the full right to access, correct, transfer, or request deletion of your personal data at any time. This process is straightforward and can be done directly through your account or by contacting the mycuci support team.
Mycuci fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and usage processes are carried out in accordance with the principles set out in the Act, ensuring your rights as a Malaysian user are always upheld.
Mycuci only retains your personal data for as long as it is needed for the specified purpose or as required by law. Data that is no longer needed will be securely disposed of using procedures that comply with international security standards.
In the event of any security incident involving your data, mycuci is committed to notifying affected members in a timely manner. We will take immediate action to contain the impact and protect your data.
mycuci's Privacy Commitment: We treat your privacy as a non-negotiable responsibility. This policy is written in plain language so you know exactly how your data is used — without confusing legal jargon.
Mycuci collects several categories of personal information from members to ensure the platform operates smoothly and securely. We only collect information that is truly necessary — nothing more.
Personal Identification Information:
Contact Information:
Financial Information:
Technical Information:
Your personal data is collected through several different channels as you interact with the mycuci platform. The following are the primary ways data collection takes place:
Mycuci does not collect your personal information from third-party sources such as social media unless you have given explicit consent to do so.
Mycuci uses your personal data for specific and legitimate purposes only. We do not use your data for any purpose not stated here without first obtaining your consent.
Mycuci does not sell or rent your personal data to any party. However, in certain situations, we may need to share some of your information with trusted parties to enable mycuci services to operate smoothly.
All third parties that receive your data are bound by strict data protection agreements and are only permitted to use that information for the specified purposes.
Mycuci never shares your personal data for third-party advertising or marketing purposes without your explicit consent. If you receive suspicious communications claiming to be from a party associated with mycuci, please contact us immediately.
Mycuci invests seriously in security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction.
While mycuci takes all reasonable precautions, no system can guarantee 100% security. We encourage you to take personal security measures as well, such as using a strong password and not sharing your login credentials.
Mycuci uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login and user sessions | Session only |
| Performance Cookies | Analyse how users interact with the platform for improvement purposes | Up to 12 months |
| Functional Cookies | Store your preferences such as language and display settings | Up to 6 months |
| Security Cookies | Help identify suspicious activity and protect your account | Up to 30 days |
You can control and manage cookies through your web browser settings. Please note that blocking essential cookies may affect the functionality of the mycuci platform. Continued use of this platform is considered consent to the use of cookies as described.
As a mycuci member and as a user in Malaysia, you have certain rights over your personal data, which we protect fully in accordance with PDPA 2010.
| Your Rights | Description | Status |
|---|---|---|
| Right of Access | Request a copy of all personal data we hold about you | Available |
| Right to Rectification | Correct any inaccurate or incomplete information in our records | Available |
| Right to Erasure | Request deletion of your personal data when it is no longer required | Available |
| Right to Restriction | Request that we restrict how your data is used in certain situations | Available |
| Right to Portability | Receive your data in a machine-readable format for transfer to another provider | Available |
| Right to Object | Object to the processing of your data for direct marketing purposes | Available |
To exercise any of the above rights, contact the mycuci team via live chat or email at [email protected]. We will process your request within 14 business days. Identity verification may be required before the request is processed to protect your account security.
Mycuci practices a policy of zero tolerance towards participation by individuals under the age of 18. This platform is not designed for use by minors and we do not knowingly collect any personal information from underage individuals.
If we discover that personal information has been collected from a minor, the following steps will be taken immediately:
Parents or guardians who believe their child may have registered an account at mycuci are requested to contact us immediately through the available support channels.
In operating the mycuci platform, some of your data may be processed or stored on servers located outside Malaysia. When international data transfers occur, mycuci ensures that protection equivalent to Malaysia's standards is applied.
By using the mycuci platform, you agree that your data may be transferred outside Malaysia for the purposes stated in this Privacy Policy, subject to appropriate protective measures.
Mycuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, changes in the law, or changes in the services we offer.
For any material amendments, we will notify members via:
Continued use of the mycuci platform after amendments take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with any amendments, you have the right to close your account and stop using the platform.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the mycuci team through the following channels:
We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are mycuci's top priority.
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